Your information, handled with care.

Account and contact details you provide, such as name, email, phone, and state of residence.

Health and intake information you share during the consultation, including goals, symptoms, medical history, medications, and lab results.

Payment information processed by our payment provider. We do not store full card numbers on our systems.

Usage information such as pages viewed and device data, collected to operate and improve the site.

To deliver the consultation, physician review, and any clinically appropriate care.

To coordinate lab work through a licensed lab network and fulfillment through a licensed pharmacy.

To communicate with you about your care, appointments, and account.

To meet legal, regulatory, and safety obligations.

Health information you share as part of clinical care is handled through HIPAA-compliant systems and the protections described in our Notice of Privacy Practices, provided during the consult process.

Protected health information is handled in clinical systems designed for medical records, care coordination, and required compliance obligations.

Email signup forms on this marketing site request email only and should not be used to submit health information.

With the physicians, licensed pharmacy, and lab partners involved in your care.

With service providers who support our operations under confidentiality obligations.

When required by law, or to protect the safety of patients and others.

We do not sell your personal or health information.

Health information is not used to target advertising campaigns.

We do not use protected health information submitted for clinical care to create advertising audiences.

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may request access to, correction of, or deletion of your information, subject to legal and clinical record-keeping requirements. Contact us using the details below to make a request.

We retain information for as long as needed to provide care, meet medical record-keeping requirements, and comply with applicable law.

Questions about this policy can be sent to hello@lifelab.md.